Frequently 
Asked QuestionsFrequently 
Asked Questions

Frequently
Asked Questions

Everything you need to know about shopping with Fay Furnishers, from choosing the right furniture to delivery, product details and returns.

We offer a wide range of furniture for living rooms, bedrooms and dining spaces, including sofas, corner sofas, sofa beds, beds, wardrobes, entertainment units and storage furniture.

We recommend measuring your available space carefully before ordering. Check the dimensions listed on each product page and allow enough room for doors, walkways and surrounding furniture.

Handmade products may vary slightly from the photographs shown. Differences in indigo shade, batik pattern, weaving, texture, and hand-finishing are natural characteristics of artisan-made work and are not considered defects.

We aim to represent every product as accurately as possible. However, colours and finishes may appear slightly different depending on lighting, screen settings and the natural characteristics of materials.

Available dimensions, materials, colours and other product details are listed on the individual product pages.

Yes. Selected products, including ottoman beds and wardrobes, include practical storage solutions designed to help you make better use of your space.

Availability varies by product. Please check the options shown on each product page to see the available sizes, colours and configurations.

Assembly requirements vary depending on the product. Any available assembly or installation information will be provided with the product or during the ordering and delivery process.

Delivery times depend on the product, stock availability and delivery location. Estimated delivery information will be provided during checkout or confirmed after your order is placed.

Delivery availability may vary by location. Please enter your delivery details at checkout or contact our team to confirm whether we can deliver to your area.